Shipping

Registered Post

Our postage is charged in accordance with Australia Post postage charges and is calculated at checkout. The postage charge takes into consideration your location, and the size and weight of the parcel.

All parcels are sent by Registered Post and as a result are trackable. You will be issue with a tracking number by email once the itme has been posted.

Being registered post, your item may take 3 to 10 working days to be delivered depending on your location. PO Box addresses are OK.

To obtain an estimated quote for postage please contact us or go to the Australia Post website www.austpost.com.au

Alternatively, an exact price will be calculated at checkout and you will have the option to cancel the sale should you wish too.

Returns

We want you to be completely satisfied with your purchase. Our return policy is simple; we will accept any items ordered from Monster Diecast within 30 days of receipt if the following conditions are met:

Item(s) cannot be used and must remain in original packaging. Any form of assembly, painting or alteration of any material is considered to be used and non-returnable. If the item meets these requirements, a full refund, minus shipping cost will be refunded to the billing party. If your item has been opened and you simply do not like the item(s), ordered the wrong item(s), or it just wasn't what you expected, a refund can be issued minus shipping cost. The item must be in brand new and resalable condition.

In the event that the item sent was an error on our behalf, a full refund including shipping cost will be refunded to you. This includes the cost of return postage from you to us.

If your item has been damaged in shipping, please refuse the package if possible. If you have already accepted the item and realized the item has been damaged after you have opened the package, please contact us immediately and either a credit will be issued or the item replaced. Either way, we will replace the items immediately at no cost to you. If your item(s) contains defective or missing parts, please contact us immediately. In most cases, the manufacturer has requested that the customer contact them directly, especially if the defect is found after the item(s) has been used. If you choose to not contact the manufacturer and wish to return the item(s) to Monster Diecast, a refund can be issued minus shipping cost. To initiate a return, contact us with an explanation for the return. The customer is entirely responsible for return shipping costs as well as items lost in transit, so we recommend you use a shipper such as registered Australia Post where the package can be tracked and insured.

When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages. Final approval of any refund amount is based on final inspection from Monster Diecast.